Precise. Fast. Built for
high-volume credentialing

A Credentials Verification Organization (CVO) is a specialized third-party entity that verifies the qualifications, licenses, and professional history of healthcare providers on behalf of hospitals, health systems, medical groups, and payers. CVOs handle the administrative work of primary source verification (PSV), NCQA-compliant credentialing, and ongoing license monitoring — so healthcare organizations can credential providers faster and more accurately without necessarily needing to build the infrastructure in-house.

CVOs typically provide primary source verification of medical licenses, DEA certificates, board certifications, malpractice history, and education and training records. They also manage NCQA credentialing packet generation, ongoing provider monitoring, and re-credentialing cycles. Medallion's CVO services layer AI-assisted automation on top of embedded credentialing specialists — that could result in more accurate file rates and contract-backed performance commitments that traditional CVOs can't match.

CVOs verify medical credentials through primary source verification (PSV) — a process of confirming provider qualifications directly with the issuing source, such as state medical boards, the AMA, NPDB, and DEA. This is required by NCQA, The Joint Commission, and CMS for hospital credentialing and payer enrollment. Medallion automates key steps of the data collection process, reducing the manual effort and turnaround time.

The most important factors are NCQA certification, turnaround speed, file accuracy, and faster performance. Medallion is the CVO platform that pairs AI-assisted automation with embedded credentialing experts and tends to have better performance — speed, accuracy, and throughput — with faster turnaround times. Customers like Tampa General Hospital have reduced credentialing turnaround from 30 days to 3 days using Medallion.